January 20, 2021
Frequently Asked Questions
Is there any waste that you will not dispose of?
We will not dispose of tires, batteries, oil or paint.
Do you take large items?
For large items that require pick-up please schedule an Extra Pickup. Please use our online form to schedule the extra-pickup or call for an estimate.
Can I put yard waste out with my regular trash?
Because of the excessive weight of most yard waste, we incur significantly increased disposal fees when accepting this type of waste. Our monthly rates do not cover these increased costs. We will, however, accept certain types and amounts of yard waste if you call first to let us know what you would like to set out and allow us to quote the additional estimated costs we would need to charge.
Does all trash need to be bagged?
We ask that all food and wet garbage be bagged. However because we do not manually lift your trash out of the waste toter, you may throw loose trash in it. We do recommend bagging all of the trash in order to maintain a clean, odor-free waste toter and to make sure all of the waste gets emptied out each week.
We pick up RECYCLING on the 1st and 3rd Friday of each month. We only pick up Recycling in selected areas. Acceptable items are Plastic i.e. milk jugs, water bottles, cardboard/boxes, Aluminum and Newspaper.
What holidays will affect my trash pickup day?
Christmas is the only holiday we don’t pick up trash or recycling. All routes will run as normal for the rest that week. Please see our Facebook page to determine if there is a change in your service schedule.
I didn’t get my trash out on time. Can you come back?
Unfortunately, time does not allow us to make return trips. If we’re still in the neighborhood, we will try but cannot guarantee it.
Will my trash get picked up if there is bad weather?
During certain weather, it is possible the trash may not get picked up on time. If this happens, just leave the trash out and it will be picked up as soon as we can get there. If you take it back in or don’t set it out because of the weather, it may get missed that week because we would not be able to make a return trip to get it. Every once in a while there is a road (especially with freezing rain) that we just cannot go down. We have had to delay pickup for the week in certain instances but this is not common. We do apologize in advance if this happens. We’ll always make every effort to pick up everybody’s trash but we must think of driving safety before anything else.